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Terms and Conditions

Apex Fitness LDN

Welcome to Apex Fitness LDN. These Terms and Conditions ("Terms") govern your use of our facilities, classes, memberships and website. By purchasing a membership, booking a class, attending a session, or using our website, you agree to these Terms. Please read them carefully.

If you have any questions, please contact us at info@apexfitnessldn.com or on 07506 012103 before signing up.

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1. About us

Apex Fitness LDN ("Apex", "we", "us", "our") operates a fitness and HYROX gym at Unit 3 Glenville Mews, London SW18 4NJ, United Kingdom.

Class bookings are managed through our online booking system. Memberships and payments are processed securely through our booking and payment system.

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2. Definitions

  • Member — anyone who holds an active membership, taster, class pack or has booked a session with us.

  • Membership — any of our recurring or fixed-term plans (Core, Train, Elite, 21-Day Taster) or session packs.

  • Class — any coached group session, Open Gym session, or HYROX session on our timetable.

  • Free Trial — a single complimentary class session offered to eligible new customers.

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3. Memberships, offers and pricing

Our current offers and memberships are:

  • 1 Free Trial Session — one complimentary class, limit one per person, for local residents only. Valid for classes only. Visitors travelling from outside South London should purchase a drop-in session instead.

  • 21-Day Taster Membership — £65 for 21 days of unlimited classes. Limit one per person.

  • Core Membership — £160 per month, up to 10 classes per calendar month. Unused classes do not roll over to the following month and cannot be used for Open Gym.

  • Train Membership — £185 per month, unlimited classes plus Open Gym access via personal fob.

  • Elite Membership — £285 per month, unlimited classes, Open Gym access via personal fob, individual programming, and a nutrition assessment and plan.

  • 10-Session Pack — £210, to be used on any timetabled class, two month expiry. Cannot be used for Open Gym.

  • 5-Session Pack — £110, to be used on any timetabled class, one month expiry. Cannot be used for Open Gym.

We reserve the right to change our prices, memberships and offers. Any change to the price of your existing membership will be communicated to you with at least 30 days' notice. Promotional offers are subject to availability and may be withdrawn at any time.

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4. Payment

4.1 Membership fees are payable in advance, either as a recurring monthly payment or as a one-off payment, depending on the plan you choose.

4.2 Recurring memberships are collected automatically on the same date each month through our payment system.

4.3 If a payment fails, we will attempt to collect it again. If payment cannot be collected, we reserve the right to suspend your access until the outstanding amount is paid.

4.4 All fees are inclusive of VAT where applicable.

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5. Minimum term, cancellation and refunds

5.1 Rolling monthly memberships (Core, Train, Elite) continue until cancelled. To cancel, please give us at least one calendar month's notice in writing to info@apexfitnessldn.com. Your membership will remain active, and payable, until the end of your notice period.

5.2 Fixed-term offers (21-Day Taster, session packs) run for the stated period and do not automatically renew.

5.3 14-day cooling-off period. If you purchase a membership online or away from our premises, you have the right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013. If you have already started using the membership within that period, we may charge you for the value of the services used up to the point of cancellation.

5.4 Refunds. Membership fees, tasters and session packs are non-refundable except where required by law, or at our discretion in exceptional circumstances such as long-term injury or relocation, supported by evidence.

5.5 Freezing. Freezing a rolling membership may be available on request in cases of illness, injury or travel, subject to our approval. Requests should be made in writing to info@apexfitnessldn.com.

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6. Free Trial terms

6.1 The Free Trial is a single complimentary class, limited to one per person.

6.2 It is available to local residents of South London only. Visitors from outside the area should purchase a drop-in session.

6.3 The Free Trial is valid for standard timetabled classes only. It excludes the following specialist sessions:

  • Wednesday Barbell Lifting Club

  • Saturday HYROX Simulation

6.4 A maximum of four free trial places are available per class. Booking is required in advance and places are subject to availability.

6.5 The Free Trial is intended for people genuinely considering membership and may not be used repeatedly.

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7. Class bookings, cancellations and no-shows

7.1 All classes must be booked in advance through our booking system.

7.2 If you are unable to attend, please cancel your booking at least 12 hours before the class start time so the space can be released to another member.

7.3 Late cancellations or failure to attend ("no-shows") may result in the session credit being forfeited, in line with our booking policy.

7.4 We reserve the right to cancel, reschedule or amend classes on the timetable. Where a class is cancelled by us, affected members will be notified and, where relevant, the session credit returned.

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8. Health, fitness and your responsibility

8.1 Exercise carries inherent risks. By taking part in any class or session, you confirm that you are in good physical health and are not aware of any medical condition, injury or other reason that would make it unsafe for you to exercise.

8.2 You agree to complete any health questionnaire we provide, and to inform your coach of any injury, illness, pregnancy or medical condition before taking part.

8.3 You are responsible for exercising within your own limits and for stopping if you feel unwell. If in doubt, please consult your GP before starting any new exercise programme.

8.4 You agree to follow the reasonable instructions of our coaches at all times, and to use equipment only as directed.

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9. Liability

9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law.

9.2 Subject to clause 9.1, Apex accepts no liability for any loss, injury or damage suffered as a result of your failure to follow instructions, to disclose a relevant medical condition, or to exercise within your own capabilities.

9.3 We accept no responsibility for personal belongings brought onto the premises. Please do not leave valuables unattended. Lockers, where provided, are used at your own risk.

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10. Code of conduct

10.1 We want Apex to be a welcoming, inclusive and supportive environment for everyone. We ask all members to treat our coaches, staff and fellow members with respect.

10.2 We do not tolerate abusive, threatening, discriminatory or unsafe behaviour. We reserve the right to refuse entry, cancel a membership, or remove any person whose behaviour puts the safety or wellbeing of others at risk, without refund.

10.3 Please arrive on time, wipe down equipment after use, and return equipment to its place.

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11. Age and eligibility

Membership and use of our facilities is available to those aged 18 and over.

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12. Changes to the timetable and facilities

We may vary our timetable, class formats, coaching team, opening hours and facilities from time to time. We will give reasonable notice of significant changes where we can.

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13. Your personal data

We process your personal data in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018). Details of what we collect and how we use it are set out in our Privacy Policy, available in the footer of our website.

We use cookies and marketing tracking tools, including Meta and Google, on our website to understand how visitors interact with it and to measure our advertising. Please see our Privacy Policy for details.

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14. Intellectual property

All content on our website and social media, including our name, logo, class names, photography and programming, belongs to Apex Fitness LDN and may not be copied or reused without our permission.

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15. Changes to these Terms

We may update these Terms from time to time. The current version will always be available on our website, and the "last updated" date at the top will reflect any changes. Continued use of our facilities or membership constitutes acceptance of the updated Terms.

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16. Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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17. Contact us

Apex Fitness LDN Unit 3 Glenville Mews, London SW18 4NJ, United Kingdom Email: info@apexfitnessldn.com Phone: 07506 012103 Website: www.apexfitnessldn.com

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